Meet Fran at Midwest Bank. Fran has worked at Midwest Bank for almost 10 years and recently was promoted to Retail Banking Manager at our Lincoln Branch. Fran grew up in Estherville, Iowa, graduated from high school there, and then attended Mankato State University in Minnesota.
In her current role as Retail Banking Manager, Fran helps to oversee the day-to-day activities in the bank and manages the Customer Service Representatives at the Lincoln branch. She helps clients when they come in with making deposits, opening new accounts, or answering their questions. When you ask Fran to describe what she does in her current role, she says, “My job is to help our customers make banking easy.”
At Midwest Bank, we take pride in building relationships with our clients, with our coworkers, and with our communities. We asked Fran to explain the best part about working at Midwest Bank, and she said, “The people I work with and the customers I serve.” No matter which branches you enter, you get that same exceptional customer service and positive attitude.
I love all of the community events we attend – the parades, customer appreciation events, fundraisers, and county fairs. It’s so much fun to represent Midwest Bank and see our customers and community members at all of these events.
In her spare time, Fran enjoys spending time with her family, including her husband Kurt, their two children, and their four grandchildren. She loves cheering on the Iowa Hawkeyes and watching The Amazing Race. If she could learn to do anything, she’d love to learn to speak several languages. Her dream vacation would be visiting Italy and the Holy Land, but when it comes time for retirement, she just wants to live anywhere that is close to her family.
After nearly 10 years with Midwest Bank, we know Fran has a lot of fond memories of her time with the bank. We asked her to share her favorite memory, and she couldn’t pick just one. She said, “I love all of the community events we attend – the parades, customer appreciation events, fundraisers, county fairs. It’s so much fun to represent Midwest Bank and see our customers and community members at all of these events.”
And that’s what it all comes down to, our customers and communities.