General FAQs

How do I get a debit card?

When you open a checking account, Midwest Bank will issue you a free debit card. If you need a replacement card, please contact one of our locations and they will assist in issuing you a new card.

Where can I find Midwest Bank ATMs?

You can see a list of all Midwest Bank ATMs here.

How do I update my address with Midwest Bank?

To change you address on your account, simply call or stop in at one of our locations and we will assist you with making the change.

How do I change my PIN on my debit card?

You can change your PIN by calling your nearest Midwest Bank location.

I lost my debit card. What should I do?

If your debit card has been lost or stolen, call 402-329-4077. If you are calling after hours, call 1-800-472-3272.

How do I access TeleBanc?

Access your account information easily through TeleBanc with a 4-digit personal identification number (PIN). You can call (800) 963-5463 and follow the recorded instructions to easily:

  • Check account balances
  • Review account activity
  • Transfer funds between accounts
  • Make loan payments
  • Find nearby branch locations and business hours

If you are unsure of your PIN, contact your local branch for help.

Business FAQs

Does Basic Business Checking have a monthly fee?

Our Basic Business Checking does not have a monthly service fee.

Can I earn interest on my Business Checking account?

Yes, you can earn interest with our Business Interest Checking or Business Interest Analysis Checking accounts.

Are there any business overdraft protection options?

Midwest Bank offers an Overdraft Privilege Policy.  This discretionary service is generally limited to $1,000 overdraft (negative) balance for eligible business checking account types.  Our normal fees and charges including without limitation, our non-sufficient (NSF) or overdraft (OD fees) set forth in our fee schedule do apply whether the item is paid or returned.  Other Overdraft Protection services that you may apply for include Line-of-Credit Overdraft Protection and “Transfer” (from another account you have with us) Overdraft Protection.

How do you access Business Bill Pay?

Business Bill Pay is accessed directly through our online banking program.

I’m locked out of Business Banking Online, what should I do?

If you are locked out of your online banking, please call your nearest Mdiwest Bank location and one of our associates can assist you once your identification has been verified.

Loans & Mortgages FAQs

What is an appraisal?

An appraisal assesses the property’s market value, aiming to provide a lender with assurance that the property is worth what the buyer has agreed to pay.

Can I complete my entire mortgage loan application online?

Midwest Bank utilizes an online mortgage application, secure document portal and electronic signature platform that allows you to complete a vast majority of the mortgage process online without having to come to the bank. Closing takes place in person as original notarized signatures are needed on final mortgage documents.

Our mortgage lenders are available for phone conversations or in-person appointments to help answer any questions you may have about your mortgage.

Should I refinance my home?

Refinancing your mortgage can be a smart financial move, potentially saving you money on your monthly mortgage payment or on total interest over the life of your loan. You’ll also want to decide if refinancing makes sense financially by weighing any money you’ll save against the cost of the refinancing the loan.

  1. Lower Interest Rate: General rule of thumb says to refinance your mortgage if your new rate is 1% or more below your current rate.
  2. Improve credit score: Your credit is a significant factor in determining your mortgage rate. Generally, the better your credit is, the lower the interest rate you’ll receive. If your credit has improved since securing your home loan, it is worth looking to see if you can refinance to a lower interest rate. 
  3. Shorter loan term: If you’re looking to pay your mortgage down quickly, you may want to refinance to a shorter loan term. You’ll find additional savings if you can secure a lower interest rate and shorten your term. A shorter loan term means you’ll pay less in total interest, but you’ll probably be increasing your monthly payment in exchange, so make sure it fits into your budget.  
  4. Increased home value: If the value of your home has gone up, you might also get some benefit from refinancing, especially if you have paying Private Mortgage Insurance (also known as PMI). If you purchased a home and did not have 20% or more down paymentyou are likely paying PMI as part of your monthly payment. If you home value has increased, you can refinance your mortgage and potentially lower or completely remove PMI from your monthly payment. Generally, you would be looking to have your loan amount compared to home appraised value or LTV to be under 80% to remove PMI. 
  5. Cash out refinance: A cash-out refinance allows you to take out a loan amount that’s larger than what you previously owed on your original mortgage, and you receive the difference in cash. A cash-out refi is an alternative to a home equity loan. You also might consider a cash-out refi for home improvementsconsolidating other debts, or to pay for a child’s education. 

Credit Card FAQs

How can I access my credit card statements online?

To view your credit card statements online, visit to create an account.

How do I increase my credit card limit?

If you want to request a credit line increase, please call 1-800-883-0131.

I lost my credit card. What should I do?

If you lost your credit card, please call 1-800-883-0131 immediately. TCM representatives are available 24/7 in the Customer Contact Center.

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