Current Openings

A Customer Service/New Accounts Representative is responsible for providing exceptional customer service and able to offer and cross-sell the products and services with confidence and knowledge. Shows initiative in determining customer’s needs and assisting the customer in finding whatever products would be best suited for them and their financial needs. This position could be either Full Time or Part Time.

Primary Responsibilities and Duties
1. Provide exceptional & knowledgeable customer service.
2. Maintain a positive attitude to effectively communicate with others by phone and in person.
3. Open new accounts: DDA, Savings, Certificates of Deposit, IRA’s, & HSA’s.
4. Cross-sell additional products when opening new accounts: Online Banking, ATM & Debit cards, Credit Cards, ID Protect Plus, Safety Deposit Box as well as informing the customer of our other services such as our loan products and financial services.

Secondary Responsibilities and Duties (NON-ESSENTIAL FUNCTIONS)

1. Complete special projects, as assigned.
2. Attend banking schools and seminars as required to maintain knowledge of bank products, policies and procedures and compliance.
3. Process customer transactions, including receiving deposits, verifying cash, issuing receipts, making withdrawals and cashing checks.
4. Performs bank operations and security functions by properly inputting data for account transactions, handling cash drawer and vault transactions, managing cash levels and participation in dual-control functions (night depository, mail deposits and ATM transactions).
5. Assist customers with E-Bonds and I-Bonds.
6. Available to work fluctuating hours, including Saturdays, and as the need arises, to cover for other employees on vacation or in their absence
7. Participate with other bank staff in customer and prospect calls.

Job Specifications

1. 2-3 years of prior banking experience required.
2. Maintain the highest degree of confidentiality.
3. Possess knowledge of, and is able to perform, all CSR and new account functions.
4. Must have strong interpersonal and communication skills
5. Must have proficient computer skills to be able to work with and understand banking programs and software. Basic PC Skills.
6. Additional activities include standing, sitting, reaching, lifting, bending, reading, concentrating, communicating and interacting with others.
7. Good verbal and written communication skills

**The bank reserves the right to modify, interpret or apply this job description in any way the bank desires. This job description in no way implies these are the only duties, including essential duties, to be performed by the associate occupying this position. This is not an associate contract, implied or otherwise. The employment relationship remains “at-will”. The job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Operations Processing Administrator will coordinate accurate and efficient processing within the Operations Department. Provide support and problem solving for all branches, employees, and customers.  Provide efficient bank operations for employees and customers.

Primary Responsibilities and Duties

1. Collaborate with Operations Manager, Chief Operations Officer (COO) and other team members with project, processes, and other operational implementations and conversions.
2. Responds to and/or solves various operational questions and problems.
3. Ensures compliance to the bank’s policies, legal and government rules and regulations by establishing, monitoring, and maintaining policies and procedures.
4. Assists with organization-wide standardization, operational efficiency, and continuous improvement efforts to fulfill business objectives. Remains abreast to new product developments and enhancements.
5. Develops and maintains relationships with industry groups and organizations to keep informed of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion.
6. Protects the privacy and confidentiality of customers, other employees, and work. Has access to confidential information relating to customers and accounts, employee information including personal information, compensation, and performance for those employees in the Operation Department, and information about the bank not readily available to the public.
7. Assist with leading quarterly Retail Manager meetings for all branches.
8. Develop, implement, and maintain training procedures for Operations Department as needed.

Secondary Responsibilities and Duties (NON-ESSENTIAL FUNCTIONS)

1. Backup other employees in Operations.
2. As assigned completes special projects and reports.

Job Specifications

1. Bachelor’s degree in business, finance or information systems or related field with equivalent experience
2. At least five years’ experience in financial institution operations, Fiserv Premier experience preferred but not required.
3. The ability to collaborate effectively with colleagues in a team environment.
4. Familiarity with bank-specific software and general office applications.
5. Good communication skills, both verbal and written.
6. Strong organizational skills and the ability to maintain time effectively.
7. Strong attention to detail and accuracy.
8. Good at problem solving, reasoning and stress management.
9. Training of other employees as needed.
10. Maintain the highest degree of confidentiality.
11. Additional activities include standing, sitting, reaching, lifting, bending, reading, concentrating, communicating and interacting with others.
12. Will be called upon from time to time to participate with community organizations and in community projects.

**The bank reserves the right to modify, interpret or apply this job description in any way the bank desires.  This job description in no way implies these are the only duties, including essential duties, to be performed by the associate occupying this position.  This is not an associate contract, implied or otherwise.  The employment relationship remains “at-will”. The job requirements are subject to change to reasonably accommodate qualified disabled individuals.